Support Policy
At VR-MEN, we’re committed to providing fast, friendly, and effective support. This Support Policy outlines how you can reach us, our response times, and the scope of our assistance.
1. Support Channels
- Email: support@vr-men.com
- Contact Form: Submit inquiries via our Contact Page.
- Live Chat: Available Mon–Fri, 9:00 AM–5:00 PM IST (Bangalore time).
2. Response Times
- General Inquiries: Within 24–48 business hours.
- Technical Support: Within 12–24 business hours.
- Urgent Issues: Please mark your email subject as “Urgent:” and expect a response within 4–8 business hours.
3. Support Scope
Our support team can assist with:
- Account and billing questions
- Website navigation and troubleshooting
- Content access issues
- Technical guidance on using VR-MEN features
4. Exclusions
We do not provide support for:
- Third-party products or services not sold or endorsed by VR-MEN
- Custom development or design work
- General tech support for devices or software outside our platform
5. Escalation Process
If you're unsatisfied with our initial response, reply to your support ticket with “Escalate” in the subject line. A senior support specialist will follow up within 8 business hours.
6. Feedback & Improvements
Your feedback helps us improve. After your issue is resolved, you may receive a short survey. Please take a moment to share your experience.
7. Policy Updates
We may update this policy periodically. The “Last updated” date at the top will reflect changes. Continued use of our support channels constitutes acceptance of the updated policy.